Privacy & Cancellation Policy

Collection, Use, and Disclosure of Personal Health Information Consent Policy

Pursuant to the Personal Health Information Protection Act (PHIPA, 2004), Synergy Project is committed to the protection of your personal health information and privacy and follows the standards of PHIPA with respect to collection, use and disclosure of your personal health information.

Synergy Project will safeguard your privacy and the confidentiality of your personal information by:

• requesting the information that may be necessary to provide appropriate support only.
• storing all personal information collected in a secure electronic file.

Exceptions in which your personal health information may be disclosed without your consent:

• There are reasonable grounds to believe that you are at risk to harm yourself or others.
• If there are concerns that a child or children, 17 years or younger has been harmed, is at risk of being harmed, and/or has witnessed domestic violence, these concerns are required by law to be reported to the local child welfare agency.
• If a court orders Synergy Project to release your information due to a warrant and/or subpeona.
• If sexual contact by a regulated health care professional is reported.

You need to let Snergy Project know if you would like to withdraw your consent at any time for the collection, use or disclosure of some or all of your personal health information. Please note that your withdrawal cannot reverse any action that was already taken.

Cancellation Policy

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee of $25.