Privacy & Cancellation Policy

Collection, Use, and Disclosure of Personal Health Information Consent Policy

Pursuant to the Personal Health Information Protection Act (PHIPA, 2004), Synergy Project is committed to the protection of your personal health information and privacy and follows the standards of PHIPA with respect to collection, use and disclosure of your personal health information.

Synergy Project will safeguard your privacy and the confidentiality of your personal information by:

  • requesting the information that may be necessary to provide appropriate support only.
  • storing all personal information collected in a secure electronic file.

Exceptions in which your personal health information may be disclosed without your consent:

  • There are reasonable grounds to believe that you are at risk to harm yourself or others.
  • If there are concerns that a child or children, 17 years or younger has been harmed, is at risk of being harmed, and/or has witnessed domestic violence, these concerns are required by law to be reported to the local child welfare agency.
  • If a court orders Synergy Project to release your information due to a warrant and/or subpeona.
  • If sexual contact by a regulated social worker (RSW) or social service worker (RSSW) is reported.

You need to let Synergy Project know if you would like to withdraw your consent at any time for the collection, use or disclosure of some or all of your personal health information. Please note that your withdrawal cannot reverse any action that was already taken.

Cancellation Policy

Your appointment time is reserved just for you. As such, we require 24 hours notice for any cancellations or changes to your appointment. We understand that unexpected circumstances can arise that necessitate a change in your plans. While we do have a cancellation fee of $25 in place, we are committed to considering exceptional situations on a case-by-case basis before enforcing this fee. 

In the event that your therapist encounters unexpected circumstances requiring them to change or cancel a scheduled appointment, we will provide as much notice as possible. We appreciate your understanding and flexibility in these situations and will do our best to reschedule your therapy appointment as soon as possible.